Moderating Chats

During a live event, chatrooms may start to get unruly. To help alleviate this, you can use the moderation system found in your event's menu.

Inside this submenu you are able to select a room to moderate, and are presented with a live view of the pertinent room's chatlog, as well as a queue of messages which have been automatically held for review due to potential sensitive language or topics.

Chat moderation is available to any event collaborators who are assigned as Owners or Moderators.

Reviewing the Chat

As a moderator, you can peek in on chats in all your rooms without having to visit each one. To do so, simply select the room you wish to watch by clicking its name at the top of the page, swapping between your desktop and mobile venues as necessary using the Desktop and Mobile device buttons also at the top-left. The "Live Chat" section will begin to populate with chat messages as they arrive.

If you would like to delete a chat message, simply press the "X" button next to the message in question.

If you would like to save a copy of the chat logs for future review, you can receive the full chat history as a CSV file by clicking the "Download Chat" button.

Note that chat messages made by attendees who didn't enter the venue via your event (ticketed or otherwise) will not appear in the chatlog, and in fact will appear for you and attendees in a separate non-ticketed instance of the chat.

The Moderation Queue

In addition to manual moderation, Popup will also automatically block any messages which activate a profanity filter present on every chatlog.

These messages will not appear to regular attendees (including the attendee that posted the message itself). Instead, they will appear in the moderation queue and await approval by a moderator. Here, moderators can either Allow the message, in which case the message will be posted at the bottom of the current chatlog, or they can Deny the message which will keep it blocked and remove it from the queue.